Service appointments are easy to put off when the work week is full. A drive to the shop, a wait and a drive back can swallow a morning, and the oil change slides another month.
Holiday Ford offers two options that solve part of that. Ford Pickup & Delivery moves your vehicle to and from the shop. Mobile Service brings a technician to your location. This post explains what each one does, who qualifies and how to pick between them.
Quick answer: Ford Pickup & Delivery picks up your Ford, services it at the shop and drops it back off. Mobile Service sends a technician to handle maintenance where you are. Both are complimentary services of participating dealers, with availability and distance limits, and neither includes parts or repair charges. A vehicle that can't be driven isn't eligible for pickup.
How does Ford Pickup & Delivery work?
The idea is simple, and the live page puts it in three short lines: we'll pick it up, we'll service it, we'll drop it off. A representative from Holiday Ford arrives at your home or work, takes your Ford to the shop, and returns it when the work is done. The full details are on the Pickup & Delivery page.
Warranty and customer pay repairs are eligible as long as the vehicle can be driven. You get updates by phone, text or email while the work is under way. A loaner vehicle may or may not be available, so ask when you schedule. If you rely on your Ford for the school run or a long commute, that answer shapes how you plan the day, and it's better to know before the pickup than after.
Whitesboro driver tip
Schedule the pickup for the day your calendar is fullest. The point is to have the work done while you're busy with something else.

What can Mobile Service do at your location?
Mobile Service sends a technician with the tools to handle routine work where your Ford is parked. The Mobile Service page lists the services, and the range is wide for work that doesn't need a lift.
- Oil and filter service
- Brake services
- Batteries
- Tire rotation
- Wiper replacement
- Fluids and filters
- Lamps and bulbs
- Diagnostic scanning
- Software updates
- Accessories
- Recalls
Services vary, so contact the dealership for details on what fits your Ford and your address. Work that needs a lift, a large component or a full diagnosis belongs in the shop.
Which one should you choose?
The choice follows the work. If your Ford needs time in the shop, such as a bigger repair, a recall that needs equipment or a multi point inspection, Pickup & Delivery is the better fit, since the vehicle goes to the technicians and the equipment. If the job is routine and can be done in a driveway, Mobile Service saves you the trip altogether.
The choice follows the work, so start with what the vehicle needs. When you call to schedule, describe the symptom or the maintenance item and let the service team point you to the right option.
The choice follows the work, so start with what the vehicle needs.
Describe the need
Tell the team what you want done and where the vehicle is.
Confirm eligibility
Check availability and distance limits for your address.
Pick the service
The team recommends Pickup & Delivery or Mobile Service based on the work.
Get updates
Expect contact by phone, text or email as the work moves along.

What are the limits you should know about?
Both services are complimentary at participating dealers, and both have limits. Availability and distance restrictions apply, so confirm that your address is covered before you plan around either one.
Parts and repair charges are separate
Neither service includes the cost of parts or repairs. The service itself is complimentary.
A vehicle that can't run isn't eligible
A nonoperational vehicle isn't eligible for Pickup & Delivery and would need a Roadside event.
Availability varies
Schedules, distance and participating dealer status all affect what's offered.
A loaner may not be available
Ask about it when you schedule so you can plan your day.
How do you schedule either service?
Start with the online scheduler or call the service department, and say which option you want. Have your vehicle details ready, along with the address where it will be parked and a good time window. The team confirms eligibility and sets the appointment, and they can tell you if the work you described needs the shop instead. That saves a second phone call later and keeps the day on track.
If you aren't sure which fits, send a question first. The Ask a Tech page gets it in front of the service team, and the service specials page shows current offers before you book.
Put your calendar back in order. Schedule service and ask for Pickup & Delivery or Mobile Service.
Complimentary at participating dealers. Availability and distance limits apply. Does not include parts or repair charges. A nonoperational vehicle is not eligible.
Schedule ServicePickup & Delivery and Mobile Service questions
Pickup & Delivery basics
Is Ford Pickup & Delivery free?
The service is complimentary at participating dealers. It doesn't include parts or repair charges.
What vehicles qualify?
Warranty and customer pay repairs are eligible if the vehicle can be driven. Availability and distance limits apply.
Will I get a loaner?
A loaner may or may not be available. Ask when you schedule.
Pickup & Delivery details
How will I get updates on my vehicle?
You'll get updates by phone, text or email while the work is under way.
What if my Ford won't start?
A nonoperational vehicle isn't eligible and would need a Roadside event.
How far will you travel?
Distance limits apply. Contact the dealership with your address to confirm.
Mobile Service basics
What does Mobile Service cover?
Oil and filter service, brake services, batteries, tire rotation, wiper replacement, fluids and filters, lamps and bulbs, diagnostic scanning, software updates, accessories and recalls. Services vary, so contact us for details.
Does Mobile Service cost extra?
The service is complimentary at participating dealers. It doesn't include parts or repair charges.
Can Mobile Service do big repairs?
Work that needs a lift or large equipment belongs in the shop. The team will tell you which route fits.
Choosing and scheduling
How do I pick between the two?
Routine work that fits a driveway suits Mobile Service. Bigger repairs and recalls that need equipment suit Pickup & Delivery.
How do I schedule?
Use the online scheduler or call the service department, and say which option you want.
Can I ask a question first?
Yes. The Ask a Tech page sends your question to the service team.
Visiting Holiday Ford
Where is Holiday Ford?
We're at 1003 US 82 in Whitesboro, Texas, near Sherman, Denison and Gainesville.
Are service specials available?
Offers change. Check the service specials page and ask what applies.
Do I have to use these services?
No. You can always bring your Ford to the shop yourself.